1. Overview
This Refund Policy explains the terms and conditions under which refunds are provided for our services at MAAT Group (“we,” “us,” or “our”). By using our services, you agree to the terms outlined in this policy.
2. Services Covered
- This refund policy applies to all paid services provided by MAAT Group, including but not limited to Sourcing, Quality Control and Inspection, Logistics and Shipping, Trading consultations.
3. Refund Eligibility
- Refunds are considered on a case-by-case basis.
- To be eligible for a refund, you must provide evidence of a legitimate reason for the refund request, such as service non-performance, errors, or dissatisfaction with the service provided.
4. Refund Process
- To request a refund, you must contact our customer support team at cs@maat.vip within 21 days from the date of purchase.
- You must provide detailed information regarding the reason for the refund request, including any relevant documentation.
5. Non-Refundable Services
- Some services may be designated as non-refundable. These services will be clearly indicated at the time of purchase.
6. Partial Refunds
- In certain cases, a partial refund may be provided based on the extent of service provided and the nature of the refund request.
7. Payment Method
- Refunds will be issued through the original payment method used for the purchase.
8. Refund Approval
- Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
9. Timeframe for Refunds
- Refunds, if approved, will be processed within 10 business days of approval notification.
10. Dispute Resolution
- If you disagree with the decision on your refund request, you may contact our customer support team to discuss the matter further.
11. Changes to this Policy
- We reserve the right to update this refund policy at any time. Changes will be effective upon posting the updated policy on our website.
12. Contact Us
If you have any questions or concerns about this refund policy, please contact us at cs@maat.vip or visit our website at new.maat.vip.